Help centre
How can we help?
Find quick answers about ordering, delivery, products, gifting and more.
Orders
Shipping & delivery
Returns & refunds
Products & care
Gifting
Corporate giftingOrders & payments
How can I track my order?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Can I change or cancel my order?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Which payment methods do you accept?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Will I receive an invoice?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Shipping & delivery
Where does Thrivebox deliver?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
How long does delivery take?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Can I send gifts to multiple addresses?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
What happens if no one is available to receive the order?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Returns, refunds & product care
What if my order arrives damaged?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Can food products be returned?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
How long do refunds take?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
How should Mithé Chocodip and Sweets be stored?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Gifting & corporate orders
Can I add a personal note?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Do you offer custom packaging?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
What is the minimum corporate order quantity?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Can corporate gifts be sent to multiple addresses?
We’re happy to help. Contact our support team and we’ll guide you with the next step.
Still need a hand?
Our support team usually replies within one business day.
hello@thrivebox.in
Monday–Saturday
10:00 AM–6:00 PM